Exchange & Refunds
We want you to be super happy with your new purchase of LOU LOU ST CRUZ swimwear. If for any reason you are not completely satisfied and would like to exchange for a different style/colour or size please email us at firstname.lastname@example.org. We will provide you with details of the exchange procedure. We do not offer refund.
Exchange policy only applies if the below terms are met:
- Australian orders must be returned 14 days from purchase.
- International orders must be returned 28 days from purchase.
- Returns will not be accepted without first contacting customer support via email@example.com.
- The goods must not have been worn, used or in any way altered or damaged after delivery.
- All products must be returned in their original condition with original tags attached and internal hygiene protection stickers in place as it was when sold when shipped.
- No refunds, only option for exchange.
How to Exchange
- To receive return information and address, contact customer service via firstname.lastname@example.org, or by sending reply via your order confirmation email.
- Include the item/s you wish to exchange with a copy of your Lou Lou St Cruz order confirmation.
- Return and exchange shipping to Lou Lou St Cruz and back out to the customer is at the customer’s expense. Lou Lou St Cruz will not refund shipping costs. Make sure you retain your return shipment tracking number.
- Clearly mark order number on the outside of goods being returned. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. Lou Lou St Cruz will not be responsible or parcels lost or damaged in transit. Lou Lou St Cruz will not process returns that have not been firstly approved by our customer service team via email.
- Once your return has been is received your exchange will be processed immediately.
To purchase Exchange Shipping, please click here.
Exchange using AFTERPAY
- Afterpay orders are subject to the Lou Lou St Cruz exchange policy as above.
- Afterpay purchases can be returned for exchange.
*Please note that print placement on our swimwear may alter only very slightly to the print worn by our models in the photos. We aim to make the colour scheme as honest as we can for you to view a true representation. If you are unsure of exact colour, please use a different device, or look through our social media feeds, such as Instagram @louloustcruz for ongoing visual presence.