We want you to be super happy with your new purchase of LOU LOU ST CRUZ swimwear. If for any reason you are not completely satisfied and would like a refund or to exchange for a different style/colour or size please email us at info@louloustcruz.com so we can resolve any problems. We will provide you with the return procedure information to send the goods back to us.
Refund or exchange policy only applies if the below terms are met:
- Australian orders must be returned 14 days from purchase.
- International orders must be returned 28 days from purchase.
- Returns will not be accepted without first contacting customer support via info@louloustcruz.com.
- The goods must not have been worn, used, dropped, broken or in any way altered or damaged after delivery.
- All products must be returned in their original condition with original tags attached and internal hygiene protection stickers in place as it was when sold when shipped.
- No refunds on sale items, only option for exchange.
How to Return or Exchange
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Firstly, contact customer service via info@louloustcruz.com to receive return information and return shipping address.
- Include the items you wish to exchange or return with a copy of your Lou Lou St Cruz invoice.
- Return and exchange shipping to Lou Lou St Cruz and back out to the customer is at the customer’s expense. Lou Lou St Cruz will not refund shipping costs. Make sure you hold onto your return shipment tracking number. - 3.5. When FREE SHIPPING on purchase has been offered, customer is required to pay return shipping to Lou Lou St Cruz, all costs outward (from Lou Lou St Cruz to customer) will be covered by Lou Lou St Cruz.
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Clearly mark order number on the outside of goods being returned. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. Lou Lou St Cruz will not be responsible or parcels lost or damaged in transit. Lou Lou St Cruz will not process returns that have not been firstly approved by our customer service team via email.
- Once your return has been is received your exchange or refund will be processed immediately. Allow 5-10 days from the date you returned the product for your account to be credited.
- Refunds can only be credited back to the credit card or Paypal account that was used to make the original purchase.
- Sale items will not be accepted for refund only exchange.
To purchase Exchange Shipping, please click here.
Return or Exchange using AFTERPAY
- Afterpay orders are subject to the Lou Lou St Cruz exchange and returns policy as above.
- Afterpay purchases can be returned for exchange or refund.
- Please note that refunds issued for items purchased with Afterpay will be less 6% of the total purchase price. For example if your item cost $250, and your purchase was made using Afterpay, your refund amount will be $250 less 6%. This 6% deduction covers merchant losses on refunds issued for Afterpay purchases.
*Please note that print placement on our swimwear may alter only very slightly to the print worn by our models in the photos. We aim to make the colour scheme as honest as we can for you to view a true representation. If you are unsure of exact colour, please use a different device, or look through our social media feeds, such as Instagram @louloustcruz for ongoing visual presence.
